Refunds & Returns Policy

If you find a problem with any part of your product or the service that we offer, please contact us directly through our details on the Contact Us page on this website. If you would like to send any suggestions or comments on any of the products you ordered or the delivery experience, please do so by emailing christa@thelittlebox.co.za 

 

The Little Box Company use confectionery items and perishables. Please inspect your product when you receive it. If you find the product is not up to our quality standards, or the packaging has been damaged during delivery, please contact us within one day of delivery, and we may refund or exchange the item for you. Please keep the product as you received it in a cool, dry place so we can inspect it and make improvements in the future. We will not refund or exchange an item if you have eaten it.

 

It is within The Little Box Company’s discretion whether we will exchange or refund the item for you, depending on each customers complaint and our ability to rectify it.

 

The Little Box Company has a policy of honesty and openness, and we strive to give you the best product possible, so we will always try our very best to rectify any problem and take into consideration any suggestions you offer.