Terms & Conditions

Introduction

Welcome to The Little Box website (www.thelittlebox.co.za). By using this site and placing an order with us, you agree to the terms and conditions outlined below. Please read them carefully before proceeding. If you do not agree with these terms, kindly refrain from using the site.

1. Use of the Website

This website and all its content, including product images and designs, are the property of The Little Box Company. You may not copy, reproduce, or use any part of the website for commercial purposes without our written permission.

2. Orders & Payments

All orders must be placed through our online store. Prices are listed in South African Rands (ZAR) and include VAT unless stated otherwise. Full payment is required before your order is processed and dispatched.

We reserve the right to refuse or cancel any order if:

Payment is unsuccessful
An item is out of stock
There is an error in pricing or product details
We suspect fraudulent activity

3. Shipping & Delivery

Our detailed shipping policy, including costs, delivery areas, and timeframes, can be found on our Shipping & Delivery Policy page. Please ensure all delivery information is accurate to avoid delays.

4. Refunds & Returns

Our refund and return process is outlined on our Refunds & Returns Policy page. As many of our products contain perishable goods, we require that concerns be reported within 1 day of delivery. Refunds or exchanges are granted at our discretion and based on the specific circumstances of the order.

5. Custom Orders

Custom or personalised items may not be eligible for returns or refunds unless there is a fault in the product. Please ensure all personalisation details are accurate when placing your order.

6. Privacy

We are committed to protecting your personal information. For full details on how your data is collected, stored, and used, please refer to our Privacy Policy page.

7. Limitation of Liability

The Little Box Company is not liable for delays, delivery failures, or damages resulting from incorrect information provided by the customer, unforeseen courier issues, or force majeure events.

8. Changes to Terms

We reserve the right to update or modify these Terms & Conditions at any time. Any changes will be posted to this page. Continued use of the website indicates your acceptance of any revised terms.

9. Contact Information

If you have any questions about these Terms & Conditions, please get in touch with us through the details on our Contact Us page or email us directly at christa@thelittlebox.co.za.